Being able to keep track of a hardware or software issue from start to finish helps us deliver better solutions. Recently, we added a trouble ticket system to do just that. For both outsourced IT at support.virtualsands.com and development at support.ender-design.com our goal is to not miss critical information and make sure the ball isn't dropped on either end. Your business day is hectic and it's easy to lose sight of a minor problem until you need to be in that meeting and then the...
When economic times are tough, it goes without saying that seeking value becomes a priority. One begins to ask the question is what I'm getting from my vendors good? Can I do better? Third party verification of skill, knowledge, and ability can provide some comfort that you are getting a good value. Brainbench offers such verification and I want you to be comfortable in working with Ender Design and know you are getting good value. Here are just a four (of 16) examples related to key...
In addition to the basic features of your site answering the Who, What, Where, and When of your visitors, this data is now displayed in a variety of tables and active graphical charts. Quick reports focusing on different aspects of the statistics designed for different audiences. Search Engine information with the ability to see how visitors find you, what sites they are coming from, and what keywords were used in their search. This latest version also provides the ability to set up search...
We have seen the rate of contamination increase sharply in the last few months. In addition to making sure machines are current in their protection software, there are some steps to take to help prevent problems. - First, use Firefox or Chrome as your browser. There are fewer hooks into the operating system and thus less chance of severe damage. - Avoid clicking on ads. Some ads that look legitimate these days are actually offered up by bogus sponsors. They consume the ad space on...
Dell makes a good machine. Both desktop workstations and servers have been stable and reliable. With the economy in its present state we are finding our choice provider of hardware somewhat lacking. They are reducing parts inventory and drawing out their lead times. They have reduced personnel and thus made their response time slower... even for new purchases. We have seen similar trends with other vendors as well. In order to keep lead times shorter and quality of machines higher, we...
With your Web site, always remember it's a two-way street. Your goal is to gain exposure and open a dialog with your customers, and increase your business and relationships.There are many inexpensive or even free avenues of exposure. Social networking sites like MySpace, Facebook, and Linked In can provide free exposure. Building your own RSS feed or blog if you have current information to compliment an e-mail newsletter. Twitter can be used for the rapid-fire updates, though this...
The new operating system from Microsoft is not all hype and is a worthy choice for new machines and upgrades.- Up to a 15% performance increase over Vista on some machines especially those that are 64bit capable. - Less annoying administration with customizable "consent" confirmation to perform certain tasks. This does come at a trade off of security, however. You now have four levels of confirmation rather than just on or off in Vista. - Windows 7 Pro...
Because your business changes it is important that we stay current to offer you flexibility- Expanded offerings in Linux with rapid dedicated server deployment - Content and knowledge management to help collect an organization's intellectual assets. - Desktop rental in Win XP and Windows 7 for business continuity
Recently, spam levels have increased by about 25% and we have seen an increased transmission of viruses being sent through email systems as well. With these higher levels, you will likely find a couple things:1.) More spam in your in box. Because of the higher levels, even if the same percentage misses the filtering, it will seem like an increase in spam. Because of the greater quantity, we are also seeing greater variety. This poses a greater challenge for the filtration to keep...
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